Help center
Find answers for transfers, KYC, payments, and payouts.
Getting started
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KYC and verification
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Sending money
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Payment methods
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Payout issues
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Bonuses and referrals
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How do I pay?
Create or continue a transfer, then pay the exact total by card or Interac with your transfer reference.
Why is my transfer under review?
Some transfers need manual AML or payment checks before payout. We show the reason and next step in transfer tracking.
What does my recipient need?
For mobile money, provide the recipient name, phone, city, country, and payout provider. Bank payouts also need bank details.
Why do I need verification?
YamoPay verifies identity to protect customers, meet compliance obligations, and keep transfer limits safe.